iSuggest Blog
Tips for leaving a business feedback
on Friday, September 30th, 2011
The goal of customer feedback and suggestions should be to help a business owner improve and make a better experience for everyone. Customers can leave positive suggestions or “incident reports” that include details about a positive or negative experience. Taking the time to include as much detail as possible when crafting a suggestion/feedback can make a huge difference. It is all of the details that allows the business owner to know how implement suggestions or respond and resolve any reported incidents.
Who – If your feedback involved a specific employee and you know their name, include it in your message. Feedback like “My server was rude to me” or “Your sales representative was very knowledgeable about blinds” doesn’t provide enough information for the business owner to either reprimand or reward an employee for their actions or ability.
What – Be as descriptive as possible in your feedback or suggestions. Feedback like “Yummy Food!!” is feedback every business owner would love hear but take it a step further and let them know what you loved and why. Considering taking a photo and include it with your message. The addition of a photo makes a big difference in the business owners ability to understand your feedback/suggestion visually. For example, an iSuggest user had takeout from a local business, got home and the tomatoes were greenish pink instead of red. The customer wasn’t going to drive back to the business and show them the bad produce. The picture can helps the business owner understand and validate your feedback.
When – The best suggestions are left at the time of the incident when it is fresh in your mind. It is easy to leave feedback from a mobile phone while you are at the place of business. It’s possible you might even get a response from the business owner within a few minutes while you still are at the establishment. You can also leave feedback at a later time from any location, but when you do make sure to include any time/date information if relevant which might help if you are reporting a specific incident.
Where – When relevant, be as specific as possible about where an incident happened within or outside of an establishment. If there was a problem with your table or are on a back patio, try to describe the location the best you can or attach a photo. Specific locations help the manager or business owner figure out exactly what might have happened and who might be responsible. Specific location details are especially important in larger sized businesses.
It is all of these details that really helps a business owner understand, react and respond to feedback and implement suggestions. We love feedback, let us know if you have any additional tips for leaving feedback as comments on this post.