Your Customers Feedback Delivered
Start listening to your customers. iSuggest is instant, private and effective.
How iSuggest works for Businesses
Your customers and employees will use the iSuggest mobile or web app to submit feedback about your business directly to management. Once it has been received, iSuggest will forward the suggestions to your account (you can choose from a number of different membership plans to find the package that best suits your needs). When you log in to your account, you will have the opportunity to sort, delete, tag, and respond to the suggestions you’ve received—it’s that simple!
A customer sees an iSuggest window sticker at your venue, encouraging them to leave feedback.
A customer makes a suggestion on their mobile phone.
The suggestion is instantly delivered directly to the manager.Feedback Management Features
iSuggest was created and continues to evolve to be the best way to get feedback to the right person. Below is a list of our growing feature set.
Instant feedback delivery
iSuggest collects feedback from your customers and delivers them directly to your account in real-time.
Promotional signage to increase customer feedback.
Stickers, bill inserts, table tents and more left your customers know they can submit suggestions to your business using iSuggest.
Feedback dashboard
Read, respond, and manage your feedback online in our easy-to-use feedback dashboard.
2-Way conversation with customers
Connect with your customers by replying directly to their questions, comments or suggestions.
Private feedback delivery
Feedback left by your customers are sent privately to you. Forget public forums, communicate with your customers directly.
In-app highlight
Within our mobile or web apps, the search results will display your company logo with your location.
Multi-location management
If you manage or are responsible for multiple locations, you can management all from one account.
Feedback routing
Get specific types of feedback delivered to different people in your organization.
Advanced analytics
Our analytics allow you to visualize your suggestions and feedback data based on a number of dimensions.
Custom URL
Use your own domain in marketing materials for enhanced branding.
Provide incentives and rewards for customer feedback
Tools for providing incentives (coupons) and rewards for customer feedback.
The Power of a Suggestion
The ability to deliver what your customers desire can make all the difference for your business. Your customers want your business to succeed, and most are enthusiastic about sharing suggestions and feedback. Your employees, too, can offer powerful insight about your business. They are on the inside track—aware of your company’s procedures, products and services—and can contribute outstanding suggestions to improve your processes, service and performance.
Why iSuggest
iSuggest offers businesses the chance to hear directly from their customers on a personal level—and to respond directly to comments that are received. This unique opportunity to connect with customers gives your business a tremendous advantage. Because feedback submitted through iSuggest is confidential—rather than being posted on a public forum—you can privately review customer complaints and can address those problems immediately and avoid negative public attention.