Take control of the relationship with your customer
iSuggest is simple, private, & effective
The Initial Engagement
Professionally Printed Signage
Adding signage lets your customer know that you value feedback and how to start the conversation. iSuggest provides signage or art files so you can design and print your own.
Custom SMS Number
A unique phone number is provided for each location to accept feedback via text messages (SMS).
Each location is provided a vanity URL to a web form unique to each location. For example, isuggest.com/your-business-name.
Your business will appear featured with your logo in the iSuggest iPhone/Android app
Real-time Feedback Delivery
Upon receiving feedback you will be notified immediately by email. From the Feedback Manager dashboard you are able to read, respond and organize customer feedback.
Manage multiple locations from one account. Add new locations at anytime directly from the dashboard.
Consolidated Feedback Channels
Regardless of the way customers leave feedback (i.e. SMS, web form, phone apps) for your business, it is all managed from the single Feedback Manager dashboard.
Pulse of Customer Sentiment
Incoming feedback will be automatically analyzed using our Customer Sentiment Index. The Index helps prioritize potentially important issues that need attention. iSuggest also summarizes Customer Sentiment over time to give you an idea of how customers are feeling about your business.
Our reminder system will automatically remind you of feedback that needs attention.
Basic analytics are provided to gauge how well your customers are engaging with your business.