Frequently Asked Questions

Who can leave a suggestion?

Anyone can submit a comment using iSuggest. Customers love this service because contributing a suggestion allows them to feel like an active participant in the way a business is shaped. Employees use iSuggest because it allows them to submit private feedback in a truly anonymous way.

Am I required to respond to inquiries?

You are not required to respond to suggestions, questions or comments that you receive through iSuggest. However, replying to a message is a great opportunity for you to connect directly with your customers and to demonstrate your dedication to providing what they need.

Are suggestions made public?

No—all suggestions are submitted privately and are seen only by the business to which they are submitted. Adhering to this strict privacy policy is part of what makes iSuggest stand apart from other suggestion services—customers and businesses alike appreciate the anonymity of the application.

Where are suggestions sent?

We collect all suggestions and direct them to the appropriate business or organization. Members with an iSuggest account can securely manage, review and respond to suggestions by logging in on the website and accessing the online control panel.

How do I read my suggestions?

Log in on our website (or create an account), and you will have immediate access to the suggestions that have been submitted for your business.

How do I get a window sticker?

When you sign up for an iSuggest account, window stickers will be mailed to the address you provide. You can also request additional stickers from your online account.

How can I get more people to leave suggestions?

Always place window stickers in a prominent location where they can be easily seen. Don’t hesitate to mention iSuggest to your customers—let them know that you value their feedback! Also, we will soon be providing check inserts that you can include with customer receipts.

Can I organize and manage my suggestions?

Absolutely—your account includes a number of features that enable you to efficiently manage your suggestions. You have the ability to forward, delete, tag, mark and organize suggestions as you see fit.